Conditions of Sale
Purchases of products made on ilcantucciodisanlorenzo.it and ilcantucciodisanlorenzo.com are governed by the following conditions. By clicking the "I accept" button, the user agrees to the Conditions without limitation or reservation.
Through the site, it is possible to purchase products from LA CANTUCCERIA FIORENTINA SRL, with either in-store pickup in Florence or home delivery, or delivery to third parties via express courier services in Italy and abroad, in the available locations indicated during the order process.
To make a purchase, registration on the site is required, providing the user's details and shipping information. Only purchases of Services made by private users will be subject to consumer law, in accordance with the provisions of Legislative Decree 06.09.2005 no. 206 "Consumer Code."
All final prices for the Services displayed on the site are in euros, including VAT, and may be subject to periodic changes.
Payment Methods
It is possible to purchase products on the site using the following payment methods:
- Bank Transfer
- Credit Card
Online transactions via Credit Card are conducted directly on the respective payment platform's website, using Secure Servers that adopt the SSL (Secure Socket Layer) protection system. This certified protocol allows communication in a way designed to prevent interception, alteration, or falsification of information.
At no point during the purchase process does LA CANTUCCERIA FIORENTINA SRL have access to the buyer's credit card information, which is entered directly on the Bank's or Gateway's website handling the transaction. No LA CANTUCCERIA FIORENTINA SRL computer system contains or retains such data.
Shipping and Delivery
Products are shipped after the purchase order is correctly received, the shipping/delivery method is selected, and payment is completed as indicated in the site's step-by-step procedure.
The type of shipping/delivery is chosen at the time of order and may vary depending on the selected destination address.
Shipping costs will be calculated based on the selected products and indicated in the final stage of the order before confirmation and submission.
Shipping via courier will be carried out through trusted couriers to ensure the speed and security of the products, and a tracking number will be provided to follow the shipment.
Right of Withdrawal
The right of withdrawal is regulated by law, and the consumer customer (i.e., a private individual who purchases goods for purposes not related to their professional activity or who does not make the purchase by providing a VAT number) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a communication to LA CANTUCCERIA FIORENTINA SRL via registered letter within 10 business days from the delivery date of the goods.
Note: Customers who purchase using a VAT number cannot exercise the right of withdrawal.
Withdrawal Procedure
The right of withdrawal is subject to the following conditions:
The purchased item must be intact (not opened) and returned in its original packaging, complete with all parts (including packaging and any documentation and accessories).
Shipping is the customer's responsibility until the returned goods are received at our warehouse.
LA CANTUCCERIA FIORENTINA SRL is not responsible for any damage, theft, or loss of goods returned with uninsured shipping.
Return of Goods
The product must be returned to LA CANTUCCERIA FIORENTINA SRL within 14 days along with the authorization form received.
Subject to any restoration costs for damage to the original packaging, LA CANTUCCERIA FIORENTINA SRL will refund the customer the total amount already paid for the product within 14 days from the return of the goods, via refund to the Credit Card or by Bank Transfer. In the latter case, the customer must promptly provide their bank details (customer's IBAN code) to receive the refund.
When the Right of Withdrawal Does Not Apply
The right of withdrawal will be completely invalidated if the essential condition of the product's integrity (packaging and/or content) is missing, in cases where LA CANTUCCERIA FIORENTINA SRL verifies:
- Partial use of the product or any consumable materials
- The absence of the external packaging and/or the original internal packaging
- Damage to the product for reasons other than its transport
Information
LA CANTUCCERIA FIORENTINA SRL
Registered office: Piazza Costituzione 17, 50141 Calenzano (FI) Italy
Operational headquarters: Via Faenza 23/r, 50123, Firenze (FI) Italy
R.E.A. FI - 625501 - Florence Business Register
P.IVA 06400230485 - C.F. 06400230485
Telefono +39 055 290034
Email: info@ilcantucciodisanlorenzo.it
PEC: lacantucceriafiorentina@pec.it